Terms and Conditions

We want every customer to be given the best possible service by Asia Translate. The terms of using our service are set out with this in mind.

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions and Disclaimer Notice and any or all Agreements: "Client", "Customer" "You" and "Your" refers to you, the person accessing this website and accepting our terms and conditions. "The Company", "Ourselves", "Our", "We", "Us" and "Asia Translate", refers to Asia Translate, a service name of BDSI Pte Ltd (company registration number: 200516278W). "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of Asia Translate's language services, in accordance with and subject to, prevailing Singapore Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Confidentiality

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.

Disclaimer Exclusions and Limitations

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, Asia Translate: excludes all representations and warranties relating to this website, its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or our literature; and excludes all liability for damages arising out of or in connection with your use of this website or our services. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised ourselves of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Payment

Singapore dollar cheque, MEPS, telegraphic transfer, ATM transfer or other bank transfer are acceptable methods of payment unless otherwise specified. Our payment terms are clearly set out in "How to Order" section, sub-section "Payment Terms" of this website. We reserve the right to change such terms without notice. All translated documents remain our property until paid for in full. Monies that remain outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Monetary Authority of Singapore (MAS) base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed S$3000 or its foreign currency equivalent. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Returned cheques will incur a S$50.00 charge to cover banking fees and administrative costs. In an instance of a second returned cheque, we reserve the right to amend or terminate the arrangement and, if agreed to, we shall insist on future transactions via one of our alternative accepted payment methods. Consequently, all transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

Cancellation Policy

In the event that the Client or an authorised representative cancels an order, all work in production shall be paid in full, while work which is suspended shall be charged at 50% of the invoice amount.

Guarantee

We guarantee that any translated material that fails to meet your requirements shall be rectified by us at our cost. If the rectified translation is still unacceptable you shall be entitled to a full or partial refund which is expressly set out in our "Complaints Policy". Asia Translate shall not be held liable for any reason whatsoever for translations which are not stylistically satisfactory, in particular for markteting, advertising and promotional material.

Complaints Policy

All complaints must be received by us via registered post with return receipt to our main office within seven days of delivery of your translation, whether the translation has been delivered to you in full or in part. Any complaint that is received after the specified time period shall be deemed to be satisfactory. Our registered office is located at 10 Kallang Avenue, #14-10 Aperia Tower 2, Singapore, 339510. Each complaint must include the original file(s) including all supporting material(s), the disputed translated file(s) and a letter containing a comprehensive list of the item(s) contested.

Asia Translate shall engage a third party in the form of an independent translator to review the contested item(s). If the third party has established that such item(s) is considered unacceptable, then we shall provide a rectified translation to the Client at our own expense. The Client shall be entitled to a further 5 days to review the rectified translation and should there be no complaint after this period has elapsed, it will be deemed to be satisfactory. Should the rectified translation be deemed unacceptable and formally communicated to us by the Client, we shall reimburse the Client in full or in part at our own discretion. We shall not be held liable for any direct or indirect costs whatsoever. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised ourselves of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Termination of Agreements and Refunds Policy

We have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Availability

We do not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify us, our employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only by us on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive websites our website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party's websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. We will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text and images relating to our services and the full content of this website.

Communication

Asia Translate is a trading name of BDIS Pte Ltd registered in Singapore, Registration Number 200516278W, registered office 10 Anson Road, 05-17 International Plaza, Singapore 079903.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, Terrorism, War, Political Insurgence, Insurrection, Riot, Civil Unrest, Act of Civil or Military Authority, Uprising, Earthquake, Flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of Singapore govern these terms and conditions. By accessing this website and using our service you consent to these terms and conditions and to the exclusive jurisdiction of the Singapore courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by our duly authorised representatives.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Last updated: 28 July 2020